Welcome to Palazzo Veneziano. To ensure a serene, enjoyable, and safe environment for all guests, we kindly ask that you adhere to the following behaviour policy during your stay. Your cooperation allows us to provide the exceptional service and ambiance you deserve.
1. Respect for Hotel Property
- Guests are requested to handle all hotel property, including furniture, fixtures, and equipment, with care.
- Damages caused intentionally or due to negligence will be charged to the guest’s account.
- Removal of hotel property is strictly prohibited.
2. Noise and Conduct
- To respect the tranquility of our premises, please avoid excessive noise, especially during quiet hours (10:00 PM – 7:00 AM).
- Any behaviour deemed disruptive, inappropriate, or offensive to other guests or staff is not permitted.
- Guests under the influence of excessive alcohol or substances are expected to behave responsibly.
3. Smoking Policy
- Smoking is strictly prohibited inside all hotel rooms and public indoor spaces. Designated outdoor smoking areas are available for your convenience.
- Violation of the smoking policy will incur a deep cleaning fee (starting from 50€)
4. Mosquito Awareness
- Due to Venice’s unique lagoon environment, mosquitoes may be present, especially during warmer months. While the hotel takes reasonable measures to minimize their presence, we have limited power over this natural occurrence.
- To enhance your comfort, the hotel provides mosquito repellents in guest rooms upon request.
We recommend keeping windows closed during evening hours and utilizing the room’s air conditioning system for ventilation. - Guests with particular sensitivities are encouraged to inform our staff, who will gladly assist with additional preventive measures.
5. Check-Out Procedure
- All guests must complete their check-out at the reception desk before leaving the hotel.
- Failure to check out or settle any outstanding charges before departure may result in legal action.
- Guests are kindly reminded to verify their final bill and return room keys or key cards during the check-out process.
6. Child Supervision
- Children must be supervised by an adult at all times, especially in public areas such as the breakfast room, bar and lounges.
7. Pets
- Pets are welcome at the hotel within designated pet-friendly rooms and areas.
- Owners must ensure their pets are well-behaved, kept on a leash in public areas, and do not disturb other guests.
8. Theft or Misappropriation of Hotel Property
- The removal of any hotel property, such as wine openers, chargers, towels, or other amenities provided for in-room use, is considered theft.
- Guests found to have taken hotel property without authorization will be charged the full replacement cost, which will be added to their final bill.
- If the item is not returned or the charge is disputed, the hotel reserves the right to take legal action.
8. Borrowed items
- For the safety of all, only registered guests are allowed in the guest rooms.
- Guests are responsible for securing their valuables. The hotel is not liable for items left unsecured.
- Any suspicious activity must be reported immediately to hotel staff.
9. Security
- For the safety of all, only registered guests are allowed in the guest rooms.
- Guests are responsible for securing their valuables. The hotel is not liable for items left unsecured.
- Any suspicious activity must be reported immediately to hotel staff.
10. Use of Facilities
- Hotel facilities are reserved exclusively for registered guests unless otherwise specified.
- Please adhere to the posted rules of each facility, including operating hours.
11. Compliance with Venetian Regulations
- As a guest in Venice, you are required to respect local regulations, such as not sitting on bridges, swimming in canals, or causing disruptions in public spaces.
- Fines imposed by local authorities due to violations will be the guest’s responsibility.
12. Respect for Staff
- Our team is dedicated to providing outstanding service. Please treat all staff members with respect and courtesy.
- Any form of harassment or abuse towards staff will not be tolerated and may result in immediate removal from the premises.
13. Liability
- The hotel reserves the right to refuse service, terminate a stay, or take legal action against guests who violate this policy, cause damage, or jeopardize the safety and comfort of others.
By confirming your reservation, you agree to comply with this policy. We thank you for your understanding and cooperation in maintaining a refined and peaceful environment for all guests. Should you have any questions or require assistance, please do not hesitate to contact our front desk.
We wish you a memorable stay in Venice.